Support
Kerf Support
Email support@kerf360.com
Answered within 2 business days (Monday–Friday).
Support covers installation, usage questions, and defect reports for the current version. Feature requests and workflow questions are welcome at the same address.
Reporting a problem
Include as much of this as you can — it usually turns a week of back-and-forth into one reply.
Kerf writes that log on your own machine and never uploads it automatically. Nothing is sent from your computer unless you choose to attach it. See the privacy policy for exactly what Kerf does and does not collect.
Diagnostics Kerf writes for you
When something builds unexpectedly, these files usually explain why, and they are useful to attach to a report.
Documents/Kerf_Logs/kerf.log
Orientation, countertop, MDF-cover and photo-shoot decisions for every run
Documents/Kerf_Logs/cam_diagnostic.txt
Per-sheet CAM plan — holes, tabs, tool choices